In an emergency one of the first things you would do is to call the Emergency Services for help, and we rely upon our phones to enable that call. In emergency scenarios your phone must be able to make a connection with the appropriate services either on your home network or on other networks, even without a SIM card on certain networks.
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The GCF specifies Emergency Call requirements as part of their certification process, which in turn are based upon some of the test cases specified in the GSMA TS11, but there may also be unique country specific regulations that have to be achieved. Handsets, devices, and User Equipment that are able to make Emergency Calls can be tested on the networks whose regions they are intended for, and this is not a simple thing to test but vitally important.
IoTAS Emergency Call testing is designed to ensure that the ‘Emergency Call set-up’ is initiated correctly on the Operator network, ‘Normal Call set-up’ is initiated correctly when expected, and that ‘No Call’ scenarios are validated when the keypad, phone or SIM is locked. The User Interface is also appraised to verify that emergency display messages function correctly. Additional tests are incorporated for both GCF and non-GCF test schedules and all tests can be executed over 2G/3G/4G LTE (VoLTE/VoWiFi) networks, depending upon the technology and requirement.
Accordingly, IoTAS can offer GCF certified Emergency Call testing as well as an ‘IoTAS Additional Tests’ suite for more extensive assurance in line with the GSMA TS11 specification.
As it is considered dangerous and (potentially) an offence in most countries to call the Emergency Services when there is none, IoTAS use a combination of laboratory based ‘Simulated Network’ tests to replicate global Operator Networks and RF shielded chambers, where appropriate, to safely test Emergency Call capability.
In call, live Emergency Calling
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There are many different emergency numbers in use globally and so IoTAS have developed testing schedules, in line with GCF certification as well as independent broader testing, to allow a more general testing method be applied to non-certified devices. This means that the following numbers are tested:
The importance of performing Emergency Call tests was clearly demonstrated in 2017 when a mobile phone user attempted to call the emergency services to report a house fire he had seen. On dialling 911 his phone rebooted, only to repeat the ‘Failure to Call’ on a second attempt. Emergency calling can quite literally be a matter of life or death and so it is vitally important that handset and device manufacturers are confident that their equipment performs as designed in the locations they are being sold.
Whether you want GCF certification incorporating Emergency Call testing, or if you are simply looking for assurance that your 3GPP cellular technology can safely and reliably make Emergency Calls, IoTAS can provide the testing you require.
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At IoTAS, we are proud to be an ISO/IEC 17025-certified laboratory, trusted for our rigorous testing protocols and precise results. We provide comprehensive emergency call testing services that meet the Australian Communications and Media Authority (ACMA) S042.1 standards, ensuring that wireless devices supporting voice services comply with the highest industry standards for emergency communication.
The ACMA S042.1 standard establishes strict requirements for the functionality and reliability of emergency call capabilities in wireless devices. Compliance with S042.1 is crucial for manufacturers, ensuring that devices can seamlessly connect to emergency services when needed, which is vital for consumer safety and regulatory approval in the Australian market.
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IoTAS offers unparalleled expertise in S042.1 emergency call testing, utilizing advanced technology and experienced engineers to guarantee compliance and robust performance. As an ISO/IEC 17025-certified lab, we maintain stringent quality controls throughout our testing process. Here’s how we ensure your devices meet S042.1 standards:
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IoTAS’s ISO/IEC 17025 accreditation guarantees the highest level of testing integrity and quality. Our expertise in emergency call compliance, combined with years of experience in wireless testing across major network operators, makes us the ideal partner for manufacturers seeking to ensure their devices meet regulatory standards and provide reliable emergency connectivity.
For manufacturers looking to meet S042.1 standards with confidence, IoTAS is here to help. Contact us today to learn more about our emergency call testing services and how we can support your compliance journey.
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